General FAQ
Frequently asked questions about ChartLabs.
What is ChartLabs?
ChartLabs is a professional charting and trading platform that provides real-time market data, advanced charting tools, custom indicator development, and multi-broker trading -- all within a single web-based interface.
What markets does ChartLabs support?
ChartLabs supports a wide range of asset classes:
- Stocks -- US equities via Alpaca, Polygon, Tiingo, and IEX Cloud
- Forex -- Currency pairs via OANDA and dxFeed
- Crypto -- Cryptocurrencies via Alpaca, Polygon, and Tiingo
- Futures -- Futures contracts via dxFeed
- Options -- Options chains via Polygon and dxFeed
- ETFs -- Exchange-traded funds via Tiingo
- CFDs -- Contracts for difference via OANDA
Is ChartLabs free to use?
Yes. ChartLabs offers a Free tier that includes basic charting, a limited set of indicators, and access to delayed market data. For advanced features like real-time data, unlimited indicators, CodeLab scripting, and live broker trading, consider upgrading to the Pro or Ultimate plan. See Plans & Pricing for details.
What browsers are supported?
ChartLabs works best on modern evergreen browsers:
- Google Chrome (recommended)
- Mozilla Firefox
- Microsoft Edge
- Safari
For the best experience, keep your browser updated to the latest version. ChartLabs requires JavaScript to be enabled.
Can I use ChartLabs on mobile?
Yes. ChartLabs features a responsive layout that adapts for screens below 767px. The mobile interface provides a simplified single-panel layout optimized for smaller screens. For the full multi-panel workspace experience, a desktop or tablet with a larger screen is recommended.
Do I need to install anything?
No. ChartLabs is a web-based application that runs entirely in your browser. There is nothing to download or install. Simply navigate to chartlabs.co and sign in.
How do I create an account?
- Visit chartlabs.co
- Click Sign Up
- Enter your email address and create a password
- Verify your email address
- Log in and start charting
See Creating an Account for a detailed walkthrough.
Can I use ChartLabs for paper trading?
Yes. ChartLabs includes a built-in paper trading simulator that lets you practice trading with virtual funds at no cost. Paper trading is available on all plans, including the Free tier. See Paper Trading for details.
How do I contact support?
You can reach the ChartLabs support team through:
- Email -- Contact support via the email listed in your account settings
- In-app -- Use the help section within the platform
- Community -- Connect with other users through the social features
Is my data secure?
ChartLabs takes security seriously:
- Authentication -- Powered by Keycloak with OpenID Connect
- Encryption -- All traffic is encrypted via TLS
- Infrastructure -- Hosted on AWS with production-grade security
- Privacy -- Configurable privacy controls for your profile and activity
Can I export my chart data?
ChartLabs supports exporting chart layouts and workspace configurations. You can save and restore workspaces, and your settings are persisted across sessions automatically.
What languages does ChartLabs support?
ChartLabs supports multiple languages through its internationalization system. The language can be changed from your Account Settings.